Very disappointed with my treatment from this deal...

Very disappointed with my treatment from this dealership. After 40 years of going there I feel they have totally lost customer service. Took me 3 time going there b4 I saw a salesman. Dond know his name because no later contact with him. Due to my schedule I am having trouble getting my back seat latch to latch and I have to drop it off to get repaired thirty days later which I have a problem doing as a single man. Totally discouraging using this dealership.