Pradnyesha Rode

Review of TLScontact / UK Visas & Immigr...

I would have given a zero rating if there was an o...

I would have given a zero rating if there was an option. Went to their office today for 8.30am appointment for tourist visa, and left hungry and tired after FIVE CRAZY HOURS OF STANDING AND WAITING. At the entrance we were met by a very rude lady who was shouting at everyone. Enter the office, document checking took 45min, then STOOD in the queue for 5hrs waiting to make payment and get biometric done. They wouldn't allow us to use mobile phones or even step out of the office. There were 100s of people inside their tiny office, standing for hours and being treated like beggars. Toddlers and infants were crying due to no food, and few others were on the verge on fainting. There was no communication from staff about the delay, and when a group of applicants complained, all they could say is that you can take it up with our management. Pathetic service, and almost felt like a prison experience after having paid so much for the service! Will NEVER RECOMMEND TO ANYONE!