Upon arrival, and with costs prepaid...reception s...

Upon arrival, and with costs prepaid...reception staff told us we were not booked in. We had to prove by providing online paperwork. Then on the fire alarm night, alarm was activated and we were advised to prepare to evacuate and await further advice's. We are STILL waiting for a further advice. We tried to contact the desk several times however phone in room did NOT work. Apparently we (the clients) should have realized that the phone was unplugged. ???????? I used my mobile to confirm all was safe. The morning of check out, we woke to an account under our door?????What...grr. Had to sort out this issue as well. The day manager was most helpful, even offering us a complimentary breakfast. We did in fact have a lovely time in the Mountains but perhaps more training for your staff would keep clients happier.