My wife and I booked our stay at Iberostar Tucan f...

My wife and I booked our stay at Iberostar Tucan from 05/18-05/23/2019. Our flight was canceled due to tornados in Dallas. The flight was rescheduled for the next morning. That flight was then for delayed for 5 hours, arriving in Cancun the night of 05/19. This flight was then delayed again. I then changed my flight to the next morning since we already missed out on 2 days in hopes of extending the trip past 05/23. On the morning of 05/20 we arrived at the airport and were put on standby. We were not selected for the morning flight and told we were now on standby for that evening.

I called American Airlines Vacations, which was where I originally booked the trip to Iberostar Tucan and canceled the trip.

AA Vacations immediately refunded the airfare payment and told me Iberostar Tucan was not willing to work with me on a credit voucher or refund. I appealed the decision and after 2 months was told the following from AA Vacations, We were disappointed to learn the inclement weather impacted your trip to Cancun. Based on the concerns you provided we have contacted the Iberostar Tucan. We regret to inform you, we have been unsuccessful in securing agreement for any waivers or reimbursement for the hotel component of your package. Therefore, we are unable to offer any type of credit or reimbursement.

I will never stay with an Iberostar resort and advise everyone the be very cautious.