I canceled auto pay from my old bank to transfer t...

I canceled auto pay from my old bank to transfer to my new one and they still tried to draft money out of my non existing bank account causing a -$25 charge to it then put me on a cash only status so I couldn't even call in to make a payment to my final bill. When I called they recognized the mistake and removed the charge from my bill but not from my bank then refused to remove the cash only or alty to allow me to make my payment