Like another reviewer I had used Bailey Gardiner f...

Like another reviewer I had used Bailey Gardiner for decades. They were always terrific. But they are now truly dreadful. Basically they have been taken over by another company (Goldline) and their drivers know and care nothing about the area. You don't even usually get to speak to a real person when you book and when you do, they haven't a clue who you are any more. All this might not have mattered but I have now TWICE been stuck in a cab with a driver who hasn't a clue where he's going. The second time I needed to get to Whipps Cross (a 5-10 minute journey from my home) to follow an ambulance which had taken my husband in 30 minutes earlier. After swerving around a bit the driver set off in completely the wrong direction, on the main road north to Chingford! I simply got out of his car and went to a rival firm, luckily within walking distance. I finally arrived at Whipps in the nick of time to find my husband being transferred to Barts for emergency surgery. It could literally have been life and death - fortunately he's survived. I shall never, ever trust this firm again and have removed their details from all our phones.