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We purchased a 2020 truck here on 09/19/2020. We ...

We purchased a 2020 truck here on 09/19/2020. We drove it from the dealership to home. Its been a month and it has not moved since. Firstly, we put a $100 deposit down because we looked at it online. They did not even put that into the sale. Had to call them for a refund. In September, we visited the dealership and was shown the truck we were interested in and learned it did not have satellite radio but was equipped satellite ready. Pretty unheard of this day in age. We were told they could add it for $3,000 PLUS labor. This included a $1,000 core charge (FOR A BRAND NEW TRUCK). The salesperson, Amanda, was quite pushy and would not leave us alone to talk about the decision to buy. She left twice for under a minute. We felt pressured. She said we could get the radio for the $3,000 and rushed us along. We bought the truck but opted not to do this (obviously) and drove home to PA and contacted our local dealer for installation of the radio. They informed us the truck was not satellite ready, thus it could not be installed! They also said the $1,000 core was a ridiculous fee because its a new truck, not replacing anything! We contacted Columbiana Dodge Monday morning, the next business day after the sale. We explained the situation. They said there are no returns on the vehicle, pay the $3,000 plus labor or trade it. I said ok, could we trade and make some kind of deal, just with a different salesperson because we were not comfortable with her, since we were very misinformed on the features of the truck. The manager refused to give us to another salesperson. Basically he and the salesperson implied they got their money, they didn't care about the fact we were sold a truck with features it didn't really have. We couldn't believe this! When the OH title came to our PA notary, she notified us that Columbiana did the paperwork incorrectly and we had to pay an additional $120 in taxes because of the oversight! It was just one thing after another! I apologize for the lengthy review, as I don't normally review things but I don't want someone else to have a bad experience buying a vehicle. Think twice before using this dealership. Our local dealership, took the time to locate a replacement truck and has really taken care of us. Columbiana deserves less than 1 star.

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