It is one of the best hotels with an international...

It is one of the best hotels with an international audience in Egypt.
It is unique in its kind of architecture and design. The staff of the hotel are friendly, courteous and mostly competent.
The hotel is getting old and needs a necessary renovation.
Although the cleanliness and the services are overall very good there is room for improvement in the service area.
Due to the international and mixed public, multilingualism of the staff would be desirable. Especially the older guests, for example, the English language vain powerful. Do not dare to address positive as critical things.
I have been at the Citadel for the seventh time since 2013 and would suggest that the team leaders of the restaurants and the service
Master at least 2 languages.
English and French. Or English and German. Or English and Russian
Or English and Czech ......
All other topics can be handled by the guest relations as before.
Otherwise, the hotel is highly recommended for guests who want to actively relax and need less action.

Leipzig.