Jay W

Review of Carpenters Solicitors

Absolutely disgraceful law firm (if you can even c...

Absolutely disgraceful law firm (if you can even call it that) which should be avoided at all costs, would have given no stars if I could. Like many I was referred after a vehicle accident by Hastings Direct. Since the start of my claim Ive had extremely poor communication from Carpenters followed by an unreachable phone number which never gets answered. My physio started very promptly (a week after the accident) and my medical report was done quite quickly aswell. However now Ive come to the end of my physio Im being denied further treatment due to need an MRI and consultation with a orthopaedic surgeon all to which I have done and still not recieving my private physio. This is what the 25% fee out of your compensation covers and what you are entitled to. Was told by my case handler therrs nothing they can do until my original medical report expires and they cannot help. So even though i have a bulging disc and nerve root irritation Id be left to suffer if I had not seeked help from the NHS, absoloutely pathetic. When I asked to transfer solicitors I was not sent a "bill" which id be told I needed to pay and when I spoke to a manager they told me thats not the case (conflicting information). You are made to feel like an idiot of Carpenters rather than a client! Just to say they are still pushing for a whiplash claim when I have a spinal injury which has stopped me doing my daily activities and am now on painkillers and neuropathy drugs everyday. AVOID CARPENTERS AT ALL COSTS SEEK YOUR OWN SOLICITOR IF OFFERED ONE BY HASTINGS!!!