This was the absolute worst hotel that I have stay...

This was the absolute worst hotel that I have stayed at.

My wife and I decided to have a quiet 2-night weekend alone over Valentine's Day; our kids were being watched by others so we could enjoy ourselves. We booked our reservation on the HotelTonight app and was promised sparkling wine and chocolate covered strawberries. We also noted a request for a king bed, not 2 queen beds. None of this materialized.

That was not the end of our negative experience:

1. When we arrived at the restaurant, we were turned away because we didn't have reservations for Valentine's Day despite the fact that we were hotel guests. To sour that note even further, other guests who had arrived ONE HOUR LATER THAN THEIR ORIGINAL RESERVATION were "squeezed in." These guests WERE NOT STAYING AT THE HOTEL. We certainly were not made to feel like we were welcome guests to say the least.

2. One of the 2 hot tubs was non-functional. A maintenance guy did some troubleshooting for 10 minutes then threw his hands up in the air and simply said, "I will have to look at it later tonight." The other one was already fully occupied during the day and we were denied yet another use of the facility.

3. The beds were in poor shape and squeaked very loudly over the slightest movement. We did not sleep well as a result.

When we brought this to the attention of the day clerk during checkout, she shortly replied that it was not the hotel's fault and blamed the application despite our evidence to the contrary. Rather than any attempt at restitution or apology, she immediately asked if we wanted to charge our card for the remaining expenses.

Clearly, we were treated more like "cash cows" than respected guests and paying customers. It's very sad to say this, but I have had more enjoyable times at a Motel 6 for 1/4th the price than I did here.

I wish that I could get my money back, but I doubt that this is going to happen given our non-apologetic treatment during our stay there. Suffice it to say, however, that I will not be recommending this establishment to anyone.