I will concur with other negative reviews of this ...

I will concur with other negative reviews of this company. We purchased the WhisperKool Platinum Split 8000 system for a client.

We installed the system and performed the warranty start up sheet as required to gain the industry standard 2 year parts and 5 year compressor warranty. This is an industry standard warranty. All manufacturers will offer a 5 year warranty on the compressor. Typically you pay extra but if Vinotheque is offering it this way then I would assume they are just tacking the cost onto the consumers initial investment. As was said in another post, this is not their equipment. It is standard equipment with controls they add, and there is nothing wrong with that.

As an HVAC contractor we pride ourselves on our quality and expertise of wine room conditioning systems. This system as was stated had a Tecumseh condenser accompanied by Vinotheque's control system attached. The warranty requires you set up their controls and set the refrigerant charge based on their recommendations which are typical industry requirements and standards. Nothing new for us and all of that was done as we have done on thousands of other installations just like it, albeit with other manufacturers equipment.

The equipment ran flawlessly for nearly 5 years and in our extreme desert region of Phoenix that says a lot for the product. But after 4.5 years the compressor failed. Unfortunately this happens, not to every system but it does happen. At this point my review is not for the product, as a product I would give it 5 stars. Again its not really Vinotheque's product though. Tecumseh is a tried and true manufacturer of equipment and any HVAC/R guy will tell you its not the equipment that makes for a good end use. The install is the most important part. Being that the product ran without issue for nearly 5 years without issue is a testament to the initial installation.

My problem is with Vinotheque. When we initially contacted Vinotheque to enquire about the compressor warranty we were told they don't offer warranties of 5 years on compressors of the model we purchased.

When I sent them their paperwork that we had from the initial sale that stated it did indeed have a 5 year warranty they then said it was a typo on their part but that they would need our warranty/start up sheet in order to "help us out". Honoring your warranty = "help us out"... :/

We sent them the warranty/start up sheet from the initial install that they no longer had.

Typos and poor record keeping...

After sending them the warranty/start up sheet they then stated that they would need pictures of the installation and that due to the start up having never been reviewed they would probably have issue with the warranty.

I sent them what they needed but at this point I gave up... Realizing the game they were playing was delaying the process and was putting us in a poor position with our client.

At the end of the day (literally, that day) we ended up purchasing a new compressor and installing it for our client at a loss.

NO CONCERN FOR CUSTOMER AFTER THE SALE AND WILL NOT HONOR WARRANTY. THEREFORE NOT A GOOD PRODUCT AND AN EVEN WORSE COMPANY!