Overall great experience but the The Carolina Rest...

Overall great experience but the The Carolina Restaurant and part of the management staff wrecked half of my stay. I stayed in the resort and ate at the Carolina on Friday night. My NY strip had a bone in it (there should be bones in NY Strip) and I cracked my tooth. Tyler Herbst and Ed Peckels assured me the right thing would be done. In the end, I got a free meal and a reassurance of not getting shrugged off. As of today, I have been shrugged off, charged the full amount for my stay (after asking for some compensation), had my tooth repaired and haven't heard from anyone from the resort. I was told by Ed that their insurance company would contact me and I emailed Tyler, Ed and the GM (Scott Brewton) on Saturday afternoon. After being a guest at the resort 6 or 7 times over the last 10 years, I was foolish enough to believe they actually cared about their guests satisfaction. Lesson learned!

After eating at Longhorns (5 minutes away) the night before, I can attest there NY strip is better, with no bones and a cheaper price!!