I have lived at Element Deer Valley for four years...

I have lived at Element Deer Valley for four years. Initially it was Broadstone Element, I have experienced two other management companies in four years. Waterton by far is the worst. They took over approximately three months ago. They removed rental history (payments, maintenance requests, etc.) from the portal. Also the way the payment portal is setup, the total amount has to be paid at one time. YES, I do pay my rent on time along with my room mate; however, the hassle of transferring funds or depositing funds into another account to pay rent is unacceptable. The staff is horrible and unprofessional. I referred three people to the complex and before even viewing the apartment, they walked out because of the lack of knowledge and professionalism.

The worst is that they have been double charging for trash and "guesstimating" water charges and refusing to adjust bills. My rent is no $50 higher a month since they took over. They do not regulate the dog rules, a little girl was attacked by a "restricted" breed and the complex response "Next time that happens call the police". There are steaming piles of dog waste not only in grass and rocks but also on the sidewalk. The roach problem is beyond disgusting and they do nothing about it. I am out and preparing to settle my lease early to leave this disgusting place which I have called my home for four years.