Melissa Foster

Review of Canyon Ranch Resort - Lenox

It takes allot for me to write a negative review.....

It takes allot for me to write a negative review...
The facility was impressive but you are treated like Kobe beef cattle (actually, they may be treated better).
As a first time visitor, we arrived and had very little direction as to where to go. Once parked there were no signs directing you to the spa entrance. After asking multiple people where to go, we entered the woman's locker room. We were welcomed with, "What's your name"? & "Want a locker"?
We were given a $0.05 tour - as the saying goes.... and emotionlessly told wait here till they call your name.
The 2 stars are due to the fact that my treatment was wonderful.
My friend was given a post massage cup of tea with only a tea bag (no water). I guess her tea was more self serve!?.... seriously!!!?
For a place designed to promote personal growth and holistic care, perhaps the staff should attend one the Ranch's therapists to learn how to be welcoming and kind to their patrons.