John Rice

Review of Toyota of victoria

DONT TRUST THE ONLINE VEHICLE EVALUATION!!! Even t...

DONT TRUST THE ONLINE VEHICLE EVALUATION!!! Even the manager, JOSH SMITH, will not honor the evaluation!
I live 4 hours away, and have my bank approval for $35,055 to purchase a truck. I knew I would be a little upside down in my trade, so I used the online vehicle evaluation. The evaluation came back at $10,525 - $12,625. When I submitted everything and asked for the buyer's order from the dealership, they was $900 over what my bank agreed to. I looked over the buyer's order, and my trade in was listed at $9,350. I contacted Josh Smith, and begged him to increase the trade in value to honor their online evaluation so I could make the purchase. He simply refused and stated they would not budge from the trade in listed. He gave up a 35k sale because he would not honor their online vehicle evaluation!!!!