Disappointing from the start but improved as time ...

Disappointing from the start but improved as time went on. Upon arrival I signed in with the NHS COVID app. The lady at the door then insisted my wife do the same, she didn't have the app installed. I said it was not a requirement for both of us to sign in. She said the law was changed 3 weeks ago and now it is required. Begrudgingly we continued, I was ready to walk out for the first 10-15 minutes.

The law has not changed and tier 2 or high alert does not mandate each person in the group sign in, it only insists each person from the party must share the same household. A prerequisite to eat out. Excerpt taken from government website last updated 12 October for tier 2 or high alert areas.



This includes in:

pubs and restaurants

leisure and entertainment venues

places of worship



Clearly states at least one person doesn't saying anything about each person as I was fictitiously told.

As someone who was shielding I'm very conscious of the rules and continuously monitor them.

Once I'd cooled off the food was pretty good, my wife found a bone in her fishcakes unfortunately. But all the rest of the food was of good quality, our waitress was attentive and helpful.

I suggest you review your check in policy so it fits in with what is mandated, it's already a barrier to entry and puts some customers off and insisting every visitor do it is only going to make people less likely to come.

Thanks for responding the policy on Loch Fyne website says; So I would suggest the wording is tidied up to state every guest in the party.

"NHS TEST AND PROTECT GUIDANCE

Across our restaurants we have QR codes freely available for you to check-in at our location for test and trace purposes. You may also book with us in advance and we ll capture the required data for you.

At our Edinburgh branch we adhere to the NHS Scotland Test and Protect statutory guidance. This means before being seated we require the following information from a lead member of each household:

Name
Contact telephone number
If you re unable to provide a telephone number you must provide:

either an email address or a postal code.
Under this same guidance if you cannot or wish not to provide this information, we must refuse service. We encourage guests to book in advance This excludes guests ordering take-away."