2 years ago I called ahead to streamline the car p...

2 years ago I called ahead to streamline the car purchase process - it needed to be quick due to a back injury which I explained to them- and they still made me sit and wait and wait and wait (while in pain which they mocked), while the warranty guy, who is a relative of the owners, sat and bragged about how rich he is with oil money. Then MAURICE SCREAMED AT ME ON THE PHONE because the service department was telling me different info than what he did (simple miscommunication), but me trying to understand what was going on with the situation apparently meant he could scream at me.

Then 2 months ago, I used the valet program to pick up my car for these things - inspection, door ding, and my gas tank cover was defective. After ten days of keeping my car they call me and say "so what are we doing to your car?" What was the purpose of making an appointment, giving out all my info, giving out again, giving it out a third time because nobody calls me back, just for it to freaking sit on their lot? THEN THEY TOLD ME TO FIND ANOTHER COMPANY TO FIX MY GAS TANK BECAUSE THEIR PAINT DEPARTMENT COULDN"T GET IT RIGHT. I declined because this was covered under warranty! They kept my car for a month! And blamed me for the late service. I still don't know how that was my fault.

The first car I bought from Infiniti was awesome, the sales lady was great. Everything was fast and efficient. My second car experience I was lied to, screamed at, dismissed by Maurice. His hostility towards me was so apparent it was noticed by OTHER PEOPLE. The car buying process from him was the worst car purchase experience of my life. Him screaming, being impatient that I couldn't find the right button to push on the steering wheel while going 70 mph was just another tidbit of his rudeness.

The service department very conveniently doesn't have access to warranties or service contracts so they like to waste more time and spin your wheels so you don't use your warranties. They will ask you your info a million times and transfer you to somebody who sends you to voicemail. And my oil changes are never "an hour".

Infiniti is owned by CAG - Continental Automotive Group. I have had 2 more awful experiences with this brand (a car purchase and car repair). They are owned by a large family who work at all these dealerships. So if they screw you over or are rude to you or waste your time, welp, who cares. You think a family member is gonna get fired?