Do not use this company. In our desperation to ren...

Do not use this company. In our desperation to renew our surprisingly expired passports within 30 days of a trip my wife hired this firm. When I found out, I quickly did research on my phone and realized that I could extradite the process easily myself through the government's own site. I also began researching the company to see if I should just let them do it regardless. The more I read about them, the more I found many negative reviews. As such, I called to politely ask for a refund twenty minutes after paying over $540 initially. I was told it would be refunded within 7-8 days with a fee. We are fifteen days removed, no refund, no communication from the company. As such, we had to call our bank to fight it as fraudulent to get our money back. Trust me, do not hire this company. You can do this all yourself through the US Government's expedited system. We got our passports within two weeks start to finish on our own. In my opinion, this company is taking advantage of people in need, quick to take your money in a five minute phone call, and as soon as you ask for a refund for no work performed, they drag their feet and want to charge you a processing fee regardless. There is a reason the US government does not sanction a specific company, let alone this firm. Steer clear. You'll thank me.