Do not want to generalise the hospital based on my...

Do not want to generalise the hospital based on my experience. However i had a very bad experience here during my first visit itself.
Tried for an appointment with the Head of Nephrology here. First response from the appointment desk itself was that why dont you see the Junior. With great difficulty, got an appointment with the senior Dr. on 20 th June 18 and i reported at 10 AM. A junior doctor took the details of my condition and prescribed a series of tests, which i did promptly and the results were received by 1 pm. From 1 PM onward i was waiting to see the doctor even with out having lunch. Noticed that many patients who reported after 1 Pm are getting preference.
Front desk desk was not much bothered as to who comes first, appointments already confirmed and all. Apparently friends, relatives of doctors/hospital staff and those who are influential are getting preference . After waiting upto 5.50 PM and fed up watching late comers going first, I left the hospital though the consultation fee of Rs.750/- was promptly collected from me in the morning itself . I choose not to claim refund thereby wasting another full day.
By going to this hospital i have wasted an entire day and five thousand rupees. Felt that first timers are always getting similar treatment unless they are influencial enough.
Hospital management should think that all the regular patients here were once first timers and there is no shortage of specialty hospitals in Chennai.
I also have reservations on the accuracy of Lab/Scan tests results and would be repeating the same in another Lab.
Doctor's reputation, qualification or skill has no relevance if a patient is not getting timely attention.