Wow, getting my Subaru serviced here was a nightma...

Wow, getting my Subaru serviced here was a nightmare. I made an appointment for a Saturday at 9am. They said they had no notes for what they were doing for my vehicle, even though I received an appointment reminder earlier that week with notes in the email. I explained what I needed done including purchasing new tires and fixing a loose control arm that I had two separate mechanics tell me (and show me) was loose. It took 45 minutes for them to enter these requests into the system. They said they were on a new system but gosh, 45 minutes just to check in! Then, they said the control arm wasn't loose. I asked them to look again, and they found that it was loose. They also said they couldn't fix my flat tire or replace my tires that day, and I would have to come back on Monday to get the work done. Because they were on a new system, they couldn't make an appointment or confirm times. I was at the dealership from 9-2:30 for them to do nothing to my car except "diagnose" the issue I TOLD them about in both the appointment and verbally.

I returned Monday to have them put new tires on and replace the control arm, and they said they likely wouldn't be able to finish it. I was there for 5 hours. They completed everything but it was a huge inconvenience and time suck. I will not be returning for maintenance on my vehicle.