Melissa Nichols

Review of Edencrest

Please help spread the word to never, ever book fr...

Please help spread the word to never, ever book from Eden Crest Cabin Rentals. We booked a cabin for Sun-Thurs in Gatlinburg for my son's Spring Break. I called to ask to move the date, or reschedule (not wanting a refund - and willing to pay more if I even had to do another cabin), because of an unexpected death and my dad's funeral will be Tuesday plus still dealing with the aftermath of the tornado in Nashville. My son has Tourette's so this trip was a much needed escape for him. However, because of "policy" this company is not willing to work with me. I simply wanted to move the dates to Wed-Sunday (and pay whatever the costs to do so) but was told "policy" prevented them from doing anything for me. This is a very inhumane company. Timber Tops is much better and the people are way more compassionate - even when they have a "policy". Now we have no trip for my son and I just don't have the time and energy to plan a funeral and a new trip for the rest of Spring Break. I am an executive at my company and we would never treat people this way regardless of standard policies.