Eric Nejedly

Review of The Caledonian, A Waldorf Asto...

We arrived early to the Edinburgh location after a...

We arrived early to the Edinburgh location after a long night of traveling from the US. Unfortunately they couldn't check us in early which was understandable but promised to send a text once the room was available. The hotel staff graciously held our luggage while we checked out the local castle and Easter activities. However, the staff never contacted us and when we arrived back to the hotel around 3pm they had a room ready. Entering the room we were disappointed in the very small quarters. We noticed holes in the walls and after using the toilet and pressing the button to flush the casing fell off into the toilet. Being exhausted from our travels we debated contacting the front desk to move rooms....but than we thought this is the Waldorf Astoria and this seems more like a Motel 6. So we walked down to the front desk and explained the concerns with the room. They offered to move us and we decided to take their offer even though we had already unpacked. We were told to call the front desk when we were ready to relocate and to make a long review short.....the new room was even worse. Plastic over the carpet, no refrigerator, lost our exterior view.....the employee who helped move us was very sympathetic and relayed our dissatisfaction to the front desk. The same staff member who helped facilitate the move called us back to discuss the new issues and at this point we were done. Traveling with no sleep, expecting a great Waldorf experience and being disappointed repeatedly was to much for a institution that prides itself on being the best in the world. This experience has ruined our 1st day in Scotland. I'd recommend staying somewhere else if your expecting something more than a motel and the best service you get is from the bell boy.