This company uses nothing more than a classic bait...

This company uses nothing more than a classic bait and switch tactic. Advertise excellent rates and then 3 months later triple those rates and tell you that you have 24 hours to agree to the new rates or you will no longer be able to process any shipments. Never at any point in time was it mentioned that rates would be reviewed every 90 days, but that's what they are now telling me. It is vaguely mentioned in the terms and conditions that "changes could be made from time to time". The agreement that I signed also makes no mention of quarterly reviews. Not to mention that on my agreements, there is no date listed for the service agreement expiration date. They called and emailed me multiple times a day to sell me on their company's services. I was VERY upfront about what I was looking for, the issues we were having with our freight broker at that time, the concerns that I had in moving forward with Inxeption and rates that I was willing to pay. They waited until I had already verbally committed before informing me of the monthly subscription fee. Honestly, I have believed since day one that that fee is a complete rip-off for customers that are only utilizing Inxeption for shipping purposes. I do not, have not, and will not be using any of Inxeption's e-commerce services. So I'm essentially paying a $50.00 subscription to use their horrible app (that they make you use) and to get their "discounted" shipping rates, that are no longer discounted. It was then explained that the monthly fee would auto renew and be billed on the first of each month until it was cancelled in writing and it is non-refundable. That would have been a GREAT time to also mention that the agreements that I was about to sign for my shipping rates were only guaranteed for 90 days, and then would be reviewed and adjusted accordingly. Instead, they withheld that information, giving the idea that I was locking in these rates indefinitely. Now 3 times in the last month I have not been able to schedule shipments for multiple days. They have required me to sign a new shipping agreement to continue to schedule shipments. They have taken away flat rate pallet shipping rates. I now have to use an entirely different shipping portal that essentially just looks up rates from various carriers. And I am still required to pay the $50 per month subscription fee. Invoices are supposed to come weekly and be deducted from our bank weekly. But they come randomly and are deducted randomly. I have been double billed for shipments. I received an invoice for $12,000 when it was supposed to be $986. They withdrew $1000 from our bank account instead of $50 and then it took 10+ days to get a refund. Customer service is pathetic and getting answers from anyone is next to impossible. STAY AWAY!