Anthony Morales

Review of Pheasant Run Resort & Spa

It looks like the resort was really high quality a...

It looks like the resort was really high quality at one point in time many, many.....many years ago. Unfortunately, the current owner(s) appear to be content allowing things to go into disrepair, including extensive and numerous leaks (rain), very old/ineffective/noisy HVAC units in the rooms, and poor ventilation throughout all the public spaces to name a few pain points (not to mention the cosmetic wear and tear every 6" that looks to have first formed over a decade ago). There are a lot of things to do at the resort and, with some revitalization efforts, it could be someplace I could see my family spending an entire weekend.

I will say the front line staff was very gracious, considerate, and well intentioned, but their leadership team seemed disingenuous and ineffective at setting the team up for success. The efforts of the front line staff were the saving grace of the resort and the only reason that I'm not leaving a one star review.

*NOTE: While I did not use the golf course, it looked to be in immaculate condition and the true gem of the resort.