Aakash jolly

Review of Audi North Austin

I came in today to drop my car for a recall, befor...

I came in today to drop my car for a recall, before booking an appointment I asked for a loaner car and the staff told me they don't have one at the moment and they offered shuttle service back home. I agreed to that and after dropping the car, I waited for 1 hr+ and still there was no sign of shuttle service. I was told again and again just 5 minutes, I do understand it can take upto 30 minutes. I even patiently waited for 1 hr and then I had to install Uber on my phone to get back home because when i asked staff they again said 5 minutes, the staff wasn't rude or something just oblivious. I didn't expect this from Audi service center