Siri Khalsa-Zemel

Review of Phillips lytle llp

I recently engaged with a law firm that had a stro...

I recently engaged with a law firm that had a strong online presence and a well-organized website to facilitate communication. The firm offered a diverse range of legal services, which was impressive. However, I found the overall customer service experience to be average. While the website was informational, I encountered some difficulty reaching out to the team for inquiries. The response time could be improved, and I felt that the level of personalized attention was lacking. Nonetheless, the firm's reputation and experience in the industry were apparent, and I appreciate the effort put into the website's user-friendliness. With some enhancement in the responsiveness and client engagement, the firm has potential to further excel in providing legal services.