Michael C.

Review of Cars on 21

Good car, WIERD SERVICE.

Good car, WIERD SERVICE.

I recently made a purchase here after finding a vehicle online and calling in to see if it was in stock. I arrived and the person who would be helping me CHRIS would be standing outside with his dog, (I had mine also which is what attracted him to me) I Immediately tell him what I m there for so he lets me go see the car and stuff but also is ready to get right to it, no test drive or nothing... BUT not before he also simultaneously continues to work with another couple who was there prior. We finally get to the test drive which to my surprise would be two PERSONAL stops for my sales guy CHRIS upon this drive I notice the touch screen is out of place, a dent and the carpets missing. I immediately ask him about getting these taken care of which he is like yes. No problem we gonna get it all done for you, no prob I also ask about the history of the car which I already checked up on and seen it was a rental and in my question I asked about that and he said it belonged to a company fleet, one woman had the car and turned it in when she got a new one ... funny to me because when I looked in the armrest it had marijuana pieces all around in there AND multiple names was in the Bluetooth so there s that.... back to the dealer and it just takes hours and hours of paperwork all the while I m still asking this guy about these repairs I don t want to leave without as he still assured me it would be handled. Payment time I couldn t use my card so had to leave with the car to get a cashiers check, my sales person CHRIS gives me the car to go do this AND jokingly BUT NOT asks for a bottle of Alcohol as if he made some amazing things happen on my end not to mention the online price was $3000 less than what I expected but they hit you with the WHAM cuz of-course nobody is going to check off their 3 discount offers which included money off for (military, student, previous buyer) aka NOT THE AVERAGE PERSON. So that was weird. Finally all done and guess what... all 3 issues I kept asking CHRIS about never got done... He told me still , call him because he would be getting carpets to steal out another car, and the dent guy would be there next week. I kept calling him and he kept bluffing around and moving dates. Finally while getting the car fully checked I had another dealer to put my screen back into place which is still not perfect, I paid for new carpets myself and my dent is still there. So good car just weird service and CHRIS whom is now on my bad side after lying, procrastinating, never getting my things done. Thanx CHRIS , whom also previously took my phone and made his own review not knowing that I AM FATHER REVIEW any 5 star review here is a most likely the employee writing it them selves which you can tell because they all include 21st century auto group in the text and the name of the person WE SEEE YALL! Thanx