I'm not certain who is the person that sits in the...

I'm not certain who is the person that sits in the appointment desk for medical appointments, but this person is very rude and has a personality that should not be preferred for this position. Her rudeness is very pointed and exact. If it were a one time occurrence I might chalk it up to the person just having a bad day as is costume to life. However, this person has been equally rude for my last three/needful calls. Please think about placing this person in another position. Please note that I did not ask for her to be fired, just please consider another position for her. You have a 2.5 customer satisfaction rating. This type of behavior by your employees should not be acceptable. Thanks for considering this.