My room was supposed to have jets in the tub which...

My room was supposed to have jets in the tub which I never got my room we paid for until my next day after pools closed and we had the balcony room which was nice but if they did our reservation right they would of got a 5. They were supposed to change our room today and its 6 PM and they said we would be notified to move 1st. 6pm and we were tired than we moved and didnt even use the jet tub. Just was let down for my room. The pools and ducks were awesome.