Called Blue Whale as wanted a hot tub at a reasona...

Called Blue Whale as wanted a hot tub at a reasonable price. Spoke to Nick who was superb. Of course before you commit to buy you always check out the competition. Got offered a good deal elsewhere but still drawn to Blue Whale. Emailed Nick back but received a call from someone called Simon.

Got to be honest here when we say we were not looking for much to seal the deal, the other company were 600 cheaper longer warranty but fairly new in the market. A chemical pack or discount on a lifter would have closed it for Blue Whale. Yes Simon offered a deal, however when realised we were going to use the finance option became disinterested and actually quite condescending. Deposit refunded and we are now off elsewhere. If this is an indication of the level of customer service we were going to endure I'm pleased we never went with them in the end.

Brian