C Warren

Review of Smithtown Kia

We live out of state but have family that live in ...

We live out of state but have family that live in NY. We ended up purchasing a brand new vehicle here because it was convenient while we were visiting. They promised that the new Kia would have oil changes for free at this dealership and in our home state. Once we bought it and the first oil change rolled around, they would not honor their agreement. I spoke with Lenny Cafarelli on the phone (11/1/17). He said he would figure something out and get back in touch with me by the next day (11/2/17). I have called 5 times/ left messages and he is always out of the office or with a client. Today is 11/15/17 and I still have not heard anything. We will never purchase through this dealership again nor will any of my family because of the poor service.

EDIT 1/9/2018. Shortly after this review was written the general manager got in contact with me. They sent a check to cover the first years worth of oil changes. That was appreciated however, the amount of effort that I had to put in to get to that point was absurd, especially to get what was already promised. The GM was easy to deal with and got my issue taken care of promptly. I still would not recommend this dealership.