Review of Electrolux Italia

3 years ago

Good morning,

Good morning,
On 30-07 I purchased the hob from your website in which the availability was clear, clearly before proceeding with the purchase I also checked by telephone that the goods were available.
The next day I call for information on shipping and mj customer service ensures that I would receive the product within 5 days.
Another two days pass and I do not receive any notification and / or notice that updates me on the shipment but in this case I do not receive any response. I contact customer service by phone on 04-08 and they assure me that there is no problem with shipping the product.
Unfortunately, on 06/08, I receive an email stating that the product is not available and will be for next week.
Given that I paid and I was guaranteed the shipment of the product within 5 days, the problem is also the superficiality with which I was informed: an unclear e-mail that does not even report a new shipping date.
I also add that I have been trying to figure out when I will receive the hob since yesterday and still no one is giving me any information.
I also asked to get in touch with the Logistics and Quality manager to raise this issue.

I kindly await a reply.

Emanuele Frisullo