Thank you Karen C., a Southwest customer service e...

Thank you Karen C., a Southwest customer service employee, who helped get my boyfriends dad on a flight to Raleigh, North Carolina after his flight was canceled to Charlotte this evening. She went above and beyond by assisting him from the check in desk to his flight. As he was walking around in the airport lost, we could hear he was winded and out of breath. I asked him to hand the phone to an employee, Karen, and I explain his situation. He had wandered out of the security area accidentally. He needed to get back through security and across the airport to make a flight that she was also able to rebook him on. Without her this evening, we would have been a nervous wreck attempting to explain to him how navigate the airport by phone. She was a blessing and I m so happy she is an employee there! Thank you again