STAY AWAY!!! I only gave 1 star because it wouldn'...

STAY AWAY!!! I only gave 1 star because it wouldn't allow me to select no stars. My husband and I came to New York for our second time for our 19th wedding anniversary. We arrived at 12:45 pm which is early, and our room wasn't ready. No big deal, we expected that. We told the front desk it was our anniversary and were told, we don't do anything special for anniversaries. Ok, still no deal breaker. We went to walk around the city and were told we would be contacted when our room was ready. At 6:30, we returned to the hotel a little concerned that we hadn't been contacted. After standing in line for 20 minutes, they assigned our room, but lost our luggage we had previously left with the bellman. My husband had to go with the bellman to find our luggage and then they didn't even offer to bring it up to the room. We finally get to our room and the air had been off so it is musty and humid. But wait, it gets better! You have no control over the thermostat! It is set for you depending on wether the local forecast is hot or cold. We called to speak to a manager and their remedy was cookies and an apology. I have stayed at Hilton properties all over the world including what used to be the Waldorf Astoria NYC, the Roosevelt in New Orleans
and the British Colonial in Nassau, Bahamas and because of this terrible customer service, I am discontinuing my Hilton rewards membership and will never set foot on another Hilton property. We attempted to speak to several different managers on different shifts and not one of them even pretended to care.