nebal Zeno

Review of Essendon Mazda

This stealership isn t even worth half a star!

This stealership isn t even worth half a star!
I am so infuriated with the customer service provided by you guys. The management team seriously needs to hold meetings to educate their staff on how to treat customers who are planning to spend thousands. I bought a car from this dealership and had the best experience, up until I actually purchased the car. I had a manufacturing issue, and I wanted to understand why, but instead ur team bought out some mechanic who used all these mechanic terminology on me, and basically condescended me. ASWELL as that told me that it wasn t covered by warranty. I come in the next day, and I had the issue rectified. My third service was never recorded in my service book, given the price you pay, its actually disgusting. I called up, and the lady told to come back to get it put in without even apologising. When financing my car, the lender told me that I could pay out my loan early with no exit fee (paul) when I went to pay out, I was hit with a fee of $800, when I tried to get this escalated, the manager kept telling me she would call me back, however never did, and this happened 3 times. I ll never come back here, I ll never recommend this dealership, I m now with max kirwan & even they had so many comments about you guys! I actually regret buying my vehicle from you guys.