Kelly Smith

Review of The Inn at Pocono manor

Beware. The setting is true to the images. Beautif...

Beware. The setting is true to the images. Beautiful. The staff and management do not match the images. There is only one bar and it is inconsistently operating. The staff is unapologetic about services and venues not being operational. They are very comfortable and easily say that is broken, or it will be another hour until the bar will be open. Staff calls off and there is no backup so guests suffer. Not the level staff for this level of advertised resort and spa. Our TV in our room is operational only with an extension cord to an outlet that actually worked. The faucet in the bathroom leaked constantly. The shower did not drain. The air conditioning in the bar did not work. Another "no that's broken" not even a sorry. The shuttle to the casino that is advertised is "not working" forcing guests to drive or take and Uber on their own dime when they planned for and expected a shuttle. Very disappointing experience for my bachlorette party. I feel terrible for the weddings that book here if this is the service they receive. In a short this Management's sorry, not sorry attitude brings this to a very generous two stars. The only reason I gave them two not one star is because the bartender did offer to bring us drinks before they opened. Which we where charged for. No comp. Sorry, not sorry. Spend your money elsewhere.