Look for Adam Bazille, Nissan Leaf -- and in my op...

Look for Adam Bazille, Nissan Leaf -- and in my opinion -- customer service expert.

Plain and simple: he knows his trade, he will help, and he isnt the greedy manipulative type that some of us have had the misfortune of encountering at dealerships.

If you have or are interested in having an electric car, do yourself a favor and talk to adam bazille.

(Though unimportant to read, this was my experience)
You know that rotten feeling you get when someone takes advantage of you for their own personal gain, while displaying the disingenuous "this is for you, not me" act? That was my experience from the extended warranty guy when im bought my Leaf at Wayzata Nissan. I shouldn't have allowed myself to be hustled, and after my 10th no, I should have just walked out so that my answer was accepted. But I did not, and that is on me. So that rotten feeling is my deserved reward for not standing up for myself.

Since then, I've been reluctant to reach out to Nissan dealerships at all. I know that it isn't fair to Nissan or all dealerships, but my negative experience there, in conjunction with my calls to that dealership prior to buying the car, and an awkward charging experience at the Burnsville dealership, had left me more willing to avoid dealerships than willing to risk trying in hopes of a positive experience.

Over a year ago, I was charging at Kline Nissan, knowing little about my car, having only owned it for a few weeks at the time. I saw Adam helping a customer in the space next to my car and when he was done, I asked him if he could help me with a few questions. I told him outright that I bought from Wayzata Nissan, so he knew that it wasn't from Kline, I didn't have an appointment, it was cold as hell outside, and so as far as I could tell, he had no incentive to help me. Not only did he teach me plenty in those few minutes, but he gave me his card and said if I ever have more questions. You might be thinking, sales tactic...

Then a few days ago my car dies for the first time. Extreme cold temperatures brought my car from having 2 bars, parked and turned off for a full day, to not being able to unlock at all without the manual key, much less start.

I searched online, Nissan's disassembly pdf's, youtube videos, nissan forums, leaf forums, EV expert blogs, all while calling Nissan roadside assistance (prompts 2 and 4, while friendly, are rather limited per Nissans liability protections, but its worth a try) to no avail. Only costs first, answers later. This lasted a day and a half.

I finally went into my contacts list looking for anything nissan related. I called and left a message with a nissan leaf technician that serviced my car months ago, no return call. Then I saw Adam's number saved from way back, and honestly I expected nothing positive, but at this point my reluctance was trumped by my desire not to be towed. Maybe he would be busy, disinterested in helping out a customer that wasn't making him money, or unwilling. After Wayzata, these were my concerns even despite Adam being so helpful long ago.

Well, I couldnt have been further off. He answered, listened, helped me, and literally answered more than I asked to provide me with additional information that I didn't even know I needed, but absolutely do. No sales tactic, no "who is this and what's in it for me." Just genuine help. No BS. And he offered that I follow up with him if, once again, I ever needed help. Are you kidding me. Give this guy a prize.

In my opinion, more of this is needed - not just from Nissan, but customer service in general.

So from someone who has had an unlucky go with car related things this winter, I say thank you. Hopefully this helps you as it is the least you deserve.