Despite being crowded the few times I've been in, ...

Despite being crowded the few times I've been in, it seems pretty well staffed. However, that staff doesn't really seem to be doing anything most of the time. Just standing and staring into space, watching stuff on iPads, or talking to other staff. Also, standing there for an hour while my wife's device was being set up, I noticed that it's just intensely boring. Just a really boring space. Maybe that's why the employees seem so listless...