I did book with booking.com but i feel the pics on...

I did book with booking.com but i feel the pics on website was not the same which i got it on same day of traveling to toronto from owner of house. Owner did contacted me to get pic of credit card and id proof before checking into house via email. And after sending those pic's we get to know that the room was in basement and owner lives upstairs in the house. So i cancelled my booking with booking.com but never got refund which i already paid. It was not a good experience at all. If i booked with booking.com i would never like that owner of house directly contact me for id proof and credit card. Now booking.com says dream house is not agree to give any refund.