Overall our stay this past week (July 28-Aug 1) wa...

Overall our stay this past week (July 28-Aug 1) was pleasant. The first day the pool was crowded there were no chairs available. But during the week the pools were pretty empty. Check in definitely could have been better ... the attendants at the door, 3 younger guys, didnt greet us. The front desk guy seemed unhappy and unfriendly. So the start of our day there was not as good as it could have been. Then when we went to the pool, an older, hefty man came out to check for wristbands (which the front desk guy told us we didnt have to have on just have with us). The man rudely said to me "you dont have a wristband" then asked for my last name and room number never said thank you. Then I watched as he went up to other guests, rudely, and of course everyone was a guest. He should be trained to say "Excuse me, sorry to bother you, I'm doing a guest check may I please have your name and room number? Thank you." It was really unclassy and uncalled for the way he accosted guests instead of giving them the benefit of the doubt that they were in fact a guest. Management should definitely address this if they want to be considered an upscale resort. The pools were well maintained, the entire hotel was clean. Our experience at both on site resturaunts with those employees was thankfully much better. The food was prepared well at both places. The bartender at the pool bar was not friendly. However in contrast, the blonde bartender with glasses that we saw every night at The Grille Resturaunt was extremely friendly and polite (and her martinis were amazing). She made up for the grumpy one at the pool. The people working at both resturaunts were smiley and happy. Not sure why the front desk staff and pool guy were so different. Being the first point of contact the staff should really be trained to greet in a happy, friendly manner. It would make such a difference! The grounds were beautiful. The housekeeping staff was excellent!! They were friendly and did such a great job with our room, even put our daughters stuffed animals on the bed after they made it which delighted our girls. I would definitely return to this resort based on the friendly staff that I did encounter, the room, the cleanliness, the quiet environment, and jacuzzi tub in our room. I also enjoyed getting to watch a wedding from our hotel room window. Overall it was a good experience ... if they could just train some of the unfriendly staff more it would make a huge difference because the rest of the staff was wonderful.