Richa Shah

Review of Hubbard Inn

While the ambiance of this restaurant is great, I ...

While the ambiance of this restaurant is great, I can't say the same about the service. My friends and I made reservations for brunch and, despite the place being empty, our food took almost an entire hour to come out. Honestly, we were okay with the wait since we had company, however the worst part of the experience was the waiter randomly added $12 to the subtotal on our bill. Unfortunately, we were unable to split the bill at the restaurant so I offered to pay with my card and split it later. Even though I checked the bill, I didn't whip out a calculator to make sure every line item adds up to the subtotal until later when I was actually splitting the bill among my friends When I called to correct the issue, I was promised an email that would sort out the issue and refund my $12 (along with the adjusted tax and gratuity amounts). No such email was sent. I tried emailing them to resolve the issue a week later and no response. Now, every time I call I'm put on hold for 10+ min and then the phone hangs up automatically. I'm very upset with this experience. Honestly, not even a matter of the $12, more that they cheated me and now don't want to correct the issue. Will never be dining at Hubbard Inn again.