My bins weren't collected second week and in a row...

My bins weren't collected second week and in a row. The "reason" was account overdue. When I logged in my balance is zero, nothing to be paid. I've been asked to update my account details by calling them or logging in to panda account. So I did, logged in, updated details and bins still not collected. Why? Because you need to update your details by calling them, not online despite i got a message that i can do it either online or on the phone. No one rang or sent a message to say what's wrong or what to do. Rude girl at the call centre just dropped a call when I start to complain. On the second try other girl updated my details but bins are still here, hope they will be emptied next week. If not this will be my last week with them.