I would give this hotel a star since the lobby is ...

I would give this hotel a star since the lobby is updated, clean, and nice, but the entire hotel needs to be renovated. Especially the rooms. The reason why I really gave this hotel a poor review is because the staff were really rude especially the ones who are at the front desk. I asked them if they can assist us with the transportation and looking for another hotel, but they said that we are suppose to be doing that, and for the transportation, they said that they can just call any time we need it. After that, they gave comment about what I asked while looking at me and are speaking in their own language and laughed after. WHICH WAS REALLY RUDE!!! I hope SPG looks into this. They need to havea better staff and management here.