Take your hard earned money elsewhere. For the pri...

Take your hard earned money elsewhere. For the price, which is $$$$, this Fairmont resort is subpar. I get it, Jasper has less selection, and this is already nicer than the others, but still sorely lacking for a Fairmont. Sure, the location beside Lac Beauvert is amazing, but this does not justify the price.
Our experience - Aug 1-Aug 3 ($7XX for 2 nights), first night was in main building in Deluxe queen room, our room was 27 deg C (at 730pm upon check-in), we were told the hotel's central AC was taxed by the hot weather of 28-30 deg C. For a resort of this size and prestige, I expect that your HVAC system is up to par and has been upgraded given the resort s age. We were given a second fan and a bag of ice. This was after I talked to the manager, Alexander Jones (he was great), he said all the rooms were taken, but they put us in a cabin room separate from the main building on the second night. IMO, if I was told the hotel had no AC prior to arrival, I would have spent $2XX/night somewhere else in town with AC and saved some good money in the process! This second room wasn't as nicely renovated, but at least they had a portable Air Conditioning unit inside that worked. Here s the kicker, our outdoor patio that the cabin accommodations came with had no patio chairs, where every other patio did. At this point, I was sick of talking to management. I just left it.
On the same day, I experienced a very frustrating experience where my wife and I arrived at the boat launch to take a first come first serve kayak or paddleboard rental. It was obvious that there were either kayaks or paddleboards available. However, we were told that it was 500pm sharp and they needed time to process the waivers and all waivers had to be in before 500pm. Needles to say, myself and other patrons were agitated by this answer, and I knew other patrons had been waiting much longer than we had been. The boat launch was only manned by one female (that day) and she was both ill equipped and overloaded. The free and rental equipment at the boat lunch is from 11am to 6pm(5pm last rental), which is inadequate for how big the resort is. The weather is great at 9am, 10am, so why they don t open it up earlier and later during this time of the year is astonishing to me. I am sure people beside myself would not return for this and other reasons. Management needs to step up!

Amenities: 8/10
Service: 9/10
Boat Launch availability and experience: 5/10
Restaurant (Orso): 10/10
Rooms: 6/10
Resort ground and maintenance: 8/10
Value for money: 6/10