Kapil Kumar

Review of Pugi Volkswagen

I can often be very difficult to please: I demand ...

I can often be very difficult to please: I demand honestly and straight talk and want people to put their best foot (in this case, price) forward. This can sometimes be a tall order, particularly in the car sales business. This was definitely not an issue for Ray Torres and the people I worked with at Pugi VW.

I walked in several months ago and happened to meet Ray. He was forthright with me, treated me with respect and valued my time. He didn't push, but was always available to answer questions. Though I did not buy a car after my initial visit, he was the first person that came to mind when I needed a new VW for my wife. True to form, Ray did not disappoint; months later, he was still as helpful and forthcoming. He told me what was available and gave me a fantastic price off the bat - enough so that I hardly had to negotiate. For comparison, another dealership offered me a monthly payment that was over 50% higher for the same car on the same terms, and then they negotiated themselves down to where Ray started.

My experience was so impressive, that I ended up coming back two days later to trade in my other car as well. I even called the owner to tell him how impressed I was with the team. In fact, to accommodate my delivery needs, both my salesman (Ray) and the finance person (Greg) came in on their day off to take care of me personally and make sure everything went smoothly.

I rarely write reviews online, but this is definitely review-worthy in my book. I highly recommend Pugi VW to anyone interested in buying a Volkswagen.