I had had two wonderful experiences with this comp...

I had had two wonderful experiences with this company in the past, so it was natural to re-hire them to carpet our basement (which had sustained flood damage and needed new floor coverings). It was easy to set up an appointment, it took no time at all, and I selected carpet from their website. The carpet, by the way, is beautiful and well-priced per sq. ft. The gentlemen who installed did a nice job and were courteous and efficient. However, some damage was sustained to the newly-painted walls and a doorway, and the installation on the exposed stair ends was skiffy. When I contacted Joel regarding these issues, he was very kind and responsive, and an artisan was sent out the next day. The repair to the stair carpeting was well-done (we had to shave off the end of the stair, but it's fine, it isn't a big deal). So why the three stars? Because not one of the men who actually came to my house to observe the damage took any responsibility for it, no one apologized, and they treated me like I was being unreasonable. They disputed that they did damage to the door--that's fine, I can't prove that they did it, I only know it wasn't like that the day before. But they definitely did damage to the paint around the stairwell. Can we touch it up? of course. Do we want to take time to do it? not really. Could the artisans have used a piece of cloth, leather or cardboard to protect the wall from tool marks? I would think so. In the end, I had to explicitly tell the man that I didn't want remuneration or anything like that, I just wanted an Apology. That's it. It was embarrassing to have to ask. And I am going to take the feminist high ground right now and say that women are treated like this all the time by male artisans and tradespeople. I was taught to apologize if I damaged somebody else's stuff, even if it it an accident, as I know it was in this case. That's just manners, folks.