C

I purchased a 2011 Yukon from this dealer 2 years ...

I purchased a 2011 Yukon from this dealer 2 years ago. I actually was on my way to Georgia to purchase a used Tahoe. I had thoroughly researched used and new Tahoes after having owned one about 5 years ago. At the last minute I realized I had not considered the Yukons and stopped in for a quick visit. Salesman was typical, nice and very eager. But I quickly told him exactly what I was looking for and that I needed to speak with a manager about an offer immediately as I was on my way to Georgia to buy a used Tahoe. It took all of about 15 minutes to work out a deal since I am a seasoned buyer and the dealership was prepared to sell this vehicle. The manager was easy to work with and after looking at and discussing the invoice we quickly consumated a deal, which by the way included two (2) trade ins! Finance manager was equally fast and even helped me with better financing thru a third party when he noticed my excellent credit. So step one, the sale, went great. Step two, the service has been pretty good as well. Did have an issue on the first service visit with the amount of time my wife had to wait after making an appointment. The service manager contacted me within 24 hours about my concern and quickly made it right by providing me two additional service vouchers (In addition to the two I got when I purchased the vehicle!). Service writers are super professional and courteous and the waiting room is very nice with the 70" TV, very comfortable chairs coffee, popcorn, etc. I have not included any specific names because I did not remember them all. But so far I have received excellent customer service from everyone at this dealership and that is saying something because I am a stickler for receiving good customer service when spending my hard earned money and I have had my fair share of poor customer service at other dealerships. Keep up the great work guys and gals!

UPDATE: Have been back in for service and the great customer service continues to be the norm! Keep up the great work!

Comments:

No comments