Until I met Cory Waltman at Patty Peck Honda, I d...

Until I met Cory Waltman at Patty Peck Honda, I despised car shopping and pushy salesman so badly, that after I totaled my Nissan, I put off buying a new car for 3 months.

A couple weeks ago, after an appt. In Madison, I decided to just go look. ..fell in love with my CRV, thanks to Cory showing me what I wanted to look at instead of what he wanted to sell that day. He took me straight to what I had been looking at online and took a quick video of all the features. Without that video, I would have never remembered what all to tell my husband when I got home.

We let him know that we were driving over in the next few days. Once we arrived at 3:30 on a Friday afternoon, Corey was expecting us but he was still dealing with customers that had no idea what they wanted. I totally understand how that can happen. One if the things that stood out was when JJ greeted us, he located Cory, told him we there and then took us to his own office to get started so we weren't standing around doing nothing. He sent us for a test drive. When we got back, Cory was ready to get the ball rolling. He made suggestions, recommendations and answered all of our questions.

For over 20 years in management, human resources, hiring and training team members, I was the one handling guest service issues, providing more training when needed, & issuing verbal and written warnings for performance issues. So, GUEST SERVICE is serious to me.
In the 3hrs I was there, everyone I saw upfront or from a distance, was following many of the best guest svc standards you can find; not a pushy one in the bunch.

When Cory handed me my new keys, we asked him for dinner recommendations. He got that right, too.Thanks for a great experience!!