DON'T BUY ANYTHING FROM PCNATION! DON'T BUY ANYTH...

DON'T BUY ANYTHING FROM PCNATION! DON'T BUY ANYTHING FROM PCNATION!

If you do, you may end up having to go through the below noted.

Purchased GPS unit, and would be the last purchase of any kind from PCNation.

Amazon or Ebay all the way, NEVER FROM INDEPENDENT RETAILERS!

1. The first GPS unit sent didn't work out of box. Spent two days attempting to remedy the situation with no success.

2. Called PC Nation, and customer service representative placed a call to Garmin technical support. Technical Support representative from Garmin diagnosed the unit defective.

3. PCNation advised to ship the unit back to them at my cost even though it never worked out of box. After a 10 minutes making the case, the representative, advised they will provide a credit for shipping costs for any future orders with PCNation.

4. Ordered another GPS unit of same model from PC Nation. Unit arrived with incorrect power cord!

5. Contacted PCNation, and was shipped the correct power cord in two days. THEN....it got interesting.....

Arland Ross, who claims to be the manager or Supervisor wants to have a discussion. He advised the unit that was originally returned was tested by them and it works fine. What a miracle! I tried for two days, left it plugged into the computer for two days to charge the battery and it constantly went through an endless reboot cycle!

His words were as follows:

"Anyways, I spoke to a Garmin Support Rep. I asked her to locate the information from the prior call from earlier in the week and she unfortunately was unable to locate anything. I explained the circumstance whereas the unit would not work while in your possession and that after charging it when we received it, it worked fine. Her feedback was that she was unsure why this would be the case. I did ask about the issue related to charging the unit. She said that she personally does suggest charging the units for a minimum of 8 hours. As you took the time to conference with Garmin Support and the rep on that call apparently did not suggest anything related to trying to leave the item charging, we have issued a full refund for the original order."

QUESTION for ARLAND Ross: Where in the Garmin manual that's provided with the unit does it advise to charge the unit for 8 hours????????

PCNation needs a lesson is Customer service. If you're going to treat customers like criminals and your sole purpose is to prove the customer wrong, then you're not lose more customers than you're going to gain.

This entire episode with PCNation took five days. Was it worth it? NO. This was my 10th GPS unit, and the last purchase ever from PCNation!