We were so unhappy with our experience here. We ch...

We were so unhappy with our experience here. We chose to stay at this hotel because we were attending a gala at the Post Oak which runs closer to $500/night. We paid for a sky suite at Hotel Derek instead because we thought it would be a better deal and it was also represented as a 5-star hotel. The experience started off bad from the moment I drove up to valet. I waited at least 5 mins (got out of my car, got my bags out and waited for someone to take my keys) before anyone noticed me. A service they charge GUESTS $36/night. Unfortunately we met at the hotel after work and drove two cars so we got the honor of paying over $70 to have our cars parked for under 24 hours. In an effort to keep this somewhat short, I ll just list the next unimpressive qualities:
- The bar (on a Friday night) only stayed open until 11.
- The rooms, lobby, halls were terribly outdated and had visible signs of poor craftsmanship - think sloppy/peeling paint jobs, rusty vents, dirty tile grouts etc.
- the bathroom was so tiny and had the worst lighting. Not to mention the barn-style sliding door was so poorly installed it took both of us to open and close it.
- We woke up to a $449 charge on his credit card that later disappeared. (We were told at length that there would be a $100 hold on the card for incidentals ).
- no vending machine on our floor.
- mesh shades let in so much light.